How do I manage my domain name?
You will need to contact the sponsoring registrar in order to manage your domain name.
Services such as updating your details, the delegation of name servers and other related services are performed via your registrar (or reseller). Some registrars may be providing you with web hosting services, the administration of which is not under Phys Biz’s authority.
If you are unsure of who your registrar of record is, access the Whois service.
How do I transfer my domain name to another registrar?
You can choose to transfer to another registrar at any time during the time you hold your domain name licence.
You will need to contact the gaining registrar, i.e., your new desired registrar, to initiate the registrar transfer.
How do I renew my domain name?
Before your domain name is due to expire, your registrar (or the reseller) will send you a renewal notice. You can then process the renewal through them.
Please note that you can only renew your domain name up to 90 days before the expiry date.
You also have the option of not renewing your domain name through your original registrar or reseller. As renewal fees generally vary between different providers, you can choose to transfer your domain name to another registrar or reseller. Shop around for the service offering that best suits you.
For a list of accredited registrars click here.
If you fail to renew your domain name before the expiry date, it will be held in “Expired Hold” status for 30 days during which it can be renewed. After 30 days the domain name status is then changed to “expired pending purge” for at least 24 hours before it is purged from the registry. It then becomes available to be registered to an eligible person or entity on a first come, first served basis. Domain names in “expired pending purge” status cannot be renewed.
Please note that domain names in any of the expired statuses will be withheld from the DNS. As a result, website and email services utilising the domain name will cease to function. You will need to renew your domain name for them to begin working again.
What are my consumer rights as a registrant?
As a domain name registrant, you have the right to:
- choose your own registrar or reseller;
- if using a reseller, know which registrar your domain name is registered with;
- be made aware of all material terms and conditions and all charges for the domain name registration, before registering your domain name;
- transfer your domain name between registrars and reseller;
- have a complaint heard fairly by the registrar and if dissatisfied with the result, have the complaint referred to us.